Internet Privacy Statement for Amexnetwork.co.uk
Effective date: March 1, 2007
Material changes to this Internet Privacy Statement will be posted here.
This Privacy Statement describes the information practices of this website, Amexnetwork.co.uk ("our site" or "the website"). Amexnetwork.co.uk is a place for consumers to find out more about special features available for Cardmembers holding American Express-branded cards, including American Express-branded cards issued by American Express® entities and entities other than American Express. The website is a resource for Cardmembers to find out about unique experiences, special insights, and Cardmember promotions and benefits, and is administered and maintained by the Global Establishment Services unit ("GES", "we", or "us") of American Express Travel Related Services Company, Inc., the unit responsible for operating the network through which merchants accept American Express-branded cards. Amexnetwork.co.uk respects your privacy and is committed to protecting it at all times. This Internet Privacy Statement explains how we collect, use, and safeguard information on this website. Click here to learn:
What Information We Collect and How We Use It
Choosing How We Market to You
How We Safeguard Information
How You Can Access and Change Information
This Internet Privacy Statement applies only to our United Kingdom customers and U.K. visitors to Amexnetwork.co.uk. You may visit the E-mail Marketing Preferences page of this Internet Privacy Statement to opt out of receiving e-mail offers.
For any questions about your American Express-branded card account, please call the number on the back of your Card.
Material changes to this Internet Privacy Statement will be posted here.
This Privacy Statement describes the information practices of this website, Amexnetwork.co.uk ("our site" or "the website"). Amexnetwork.co.uk is a place for consumers to find out more about special features available for Cardmembers holding American Express-branded cards, including American Express-branded cards issued by American Express® entities and entities other than American Express. The website is a resource for Cardmembers to find out about unique experiences, special insights, and Cardmember promotions and benefits, and is administered and maintained by the Global Establishment Services unit ("GES", "we", or "us") of American Express Travel Related Services Company, Inc., the unit responsible for operating the network through which merchants accept American Express-branded cards. Amexnetwork.co.uk respects your privacy and is committed to protecting it at all times. This Internet Privacy Statement explains how we collect, use, and safeguard information on this website. Click here to learn:
What Information We Collect and How We Use It
Choosing How We Market to You
How We Safeguard Information
How You Can Access and Change Information
This Internet Privacy Statement applies only to our United Kingdom customers and U.K. visitors to Amexnetwork.co.uk. You may visit the E-mail Marketing Preferences page of this Internet Privacy Statement to opt out of receiving e-mail offers.
For any questions about your American Express-branded card account, please call the number on the back of your Card.
What Information We Collect and How We Use It
Tracking Activity on Our Website
Personal Information We Collect on Our Website
How We Use Personal Information
Information Processing and Global Data Transfer
How We Use Your E-mail Address
Setting Your Cookie Preferences
Ads That Link to Our Website
Children Under 18
Personal Information We Collect on Our Website
How We Use Personal Information
Information Processing and Global Data Transfer
How We Use Your E-mail Address
Setting Your Cookie Preferences
Ads That Link to Our Website
Children Under 18
Tracking Activity on Our Website
When you browse Amexnetwork.co.uk and have not registered for any online service from the website, personally identifiable information — such as your name, address, phone number and e-mail address — is not collected.
However, we track how our site is used by visitors. One way we track is by using a small string of text that is sent to your browser, known as a "cookie." Cookies collect information that includes the server your computer is logged onto, your browser type (for example, Netscape or Internet Explorer), and whether you responded to a banner ad from outside our site or through an e-mail link. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address or any other personally identifiable information.
Using cookies enables us to recognize your computer if you or someone else using your computer returns to our site, and to keep track of the pages on our site that you or another user of your computer visit, and whether or not you or another user of your computer respond to certain banner ads or special offers. We use this information to help us present more relevant offers and information.
You can adjust your computer browser settings so that you are informed when a cookie is being placed on your browser. You can also set your browser to decline or accept all cookies. However, if you choose to register for an online service on Amexnetwork.co.uk, you must accept cookies in order to access pages on our site that enable you to view your confidential account information. These cookies are essential for site administration and security. Click here to learn more about setting your cookie preferences.
Another way we track site activity is by using transparent electronic images called "clear GIFs", "web bugs" or "web beacons" on Amexnetwork.co.uk web pages. These images count the number of users who visit that page from specific banner ads outside Amexnetwork.co.uk or through e-mail links. A similar image, sometimes called a "Spotlight Tag," is used on Amexnetwork.co.uk web pages where transactions take place. The Tag collects numeric information, such as the dollar amount of an online purchase, to help us understand usage of our site. E-mail offers we send may contain these electronic images to help us record who responds to the offer and to measure the offer's effectiveness.
However, we track how our site is used by visitors. One way we track is by using a small string of text that is sent to your browser, known as a "cookie." Cookies collect information that includes the server your computer is logged onto, your browser type (for example, Netscape or Internet Explorer), and whether you responded to a banner ad from outside our site or through an e-mail link. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address or any other personally identifiable information.
Using cookies enables us to recognize your computer if you or someone else using your computer returns to our site, and to keep track of the pages on our site that you or another user of your computer visit, and whether or not you or another user of your computer respond to certain banner ads or special offers. We use this information to help us present more relevant offers and information.
You can adjust your computer browser settings so that you are informed when a cookie is being placed on your browser. You can also set your browser to decline or accept all cookies. However, if you choose to register for an online service on Amexnetwork.co.uk, you must accept cookies in order to access pages on our site that enable you to view your confidential account information. These cookies are essential for site administration and security. Click here to learn more about setting your cookie preferences.
Another way we track site activity is by using transparent electronic images called "clear GIFs", "web bugs" or "web beacons" on Amexnetwork.co.uk web pages. These images count the number of users who visit that page from specific banner ads outside Amexnetwork.co.uk or through e-mail links. A similar image, sometimes called a "Spotlight Tag," is used on Amexnetwork.co.uk web pages where transactions take place. The Tag collects numeric information, such as the dollar amount of an online purchase, to help us understand usage of our site. E-mail offers we send may contain these electronic images to help us record who responds to the offer and to measure the offer's effectiveness.
Personal Information We Collect on Our Website
If you enroll in online products or services provided on Amexnetwork.co.uk, you may provide us with personal information such as your name, address, e-mail address and telephone number. Depending on the online service in which you choose to enroll, you may provide additional information such as your travel preferences.
If you purchase or apply for products or services available to holders of American Express-branded cards on Amexnetwork.co.uk, we may request that you provide your name, address, telephone number, e-mail address and other personal information in order to provide the product or service to you or access to buy the product or service. And, if you receive an e-mail offer from Amexnetwork.co.uk, we record whether you "click through" to view or respond to the offer.
If you purchase or apply for products or services available to holders of American Express-branded cards on Amexnetwork.co.uk, we may request that you provide your name, address, telephone number, e-mail address and other personal information in order to provide the product or service to you or access to buy the product or service. And, if you receive an e-mail offer from Amexnetwork.co.uk, we record whether you "click through" to view or respond to the offer.
How We Use Personal Information
We use information collected on our site to process transactions you conduct on our website, and to provide the products and services you enroll in or apply for. To do this, it is often necessary to share this information with carefully selected vendors and business partners we work with, such as the issuer of your American Express-branded card, companies that manage accounts, offer affinity, frequent-user and reward programs and perform marketing services and other business operations for Amexnetwork.co.uk. We also use it, together with information we have about you as an American Express customer, publicly available information, and preferences you indicate, to customize your online experience and to provide you with more relevant offers and updates.
Information Processing and Global Data Transfer
American Express provides technical support and processing for information gathered through its worldwide internet sites in the United States, a country which does not have data protection laws that are as comprehensive as the laws in the European Union. American Express will also disclose to or access our information from other countries outside the European Union in which data protection laws may not be as comprehensive as in the European Union. However, in these cases, American Express has taken appropriate steps to ensure the same level of protection for your information in the United States and other countries as in the European Union.
How We Use Your E-mail Address
We may use your e-mail address to send you the following types of e-mail messages:
You may decline to receive e-mail offers from Amexnetwork.co.uk at any time. Click here to find out how.
We do not share your e-mail address with other companies for them to market their products or services to you. When we hire vendors to deliver e-mails to you on our behalf, they cannot use your e-mail address for any other purpose.
To make our e-mail offers more relevant to you, we may use information you provided in your initial transaction with us, in surveys, from information we have about you as a holder of an American Express-branded Card — such as purchasing preferences or lifestyle — and information available from external sources such as census bureau data.
When we send e-mail to you, we may be able to identify information about your e-mail address, such as whether you can view graphic-rich HTML e-mail. If your e-mail address is HTML-enabled, we may choose to send you graphic-rich HTML e-mail messages.
You may also receive e-mail offers from the issuer of your American Express-branded card, or other companies, if you have actively requested that the company send you offers from its partners and/or advertisers. We do not provide these companies with personal information about you. To decline offers from other companies who may send offers on behalf of the issuer of your American Express-branded cards, follow the instructions provided by that company.
- Regularly scheduled e-mail reminders related to products or services available on Amexnetwork.co.uk, which you instruct us to send.
- Service or confirmation notifications related to your transaction(s).
You may decline to receive e-mail offers from Amexnetwork.co.uk at any time. Click here to find out how.
We do not share your e-mail address with other companies for them to market their products or services to you. When we hire vendors to deliver e-mails to you on our behalf, they cannot use your e-mail address for any other purpose.
To make our e-mail offers more relevant to you, we may use information you provided in your initial transaction with us, in surveys, from information we have about you as a holder of an American Express-branded Card — such as purchasing preferences or lifestyle — and information available from external sources such as census bureau data.
When we send e-mail to you, we may be able to identify information about your e-mail address, such as whether you can view graphic-rich HTML e-mail. If your e-mail address is HTML-enabled, we may choose to send you graphic-rich HTML e-mail messages.
You may also receive e-mail offers from the issuer of your American Express-branded card, or other companies, if you have actively requested that the company send you offers from its partners and/or advertisers. We do not provide these companies with personal information about you. To decline offers from other companies who may send offers on behalf of the issuer of your American Express-branded cards, follow the instructions provided by that company.
Setting Your Cookie Preferences
You can adjust your computer browser settings so that you are informed when a cookie is being placed on your browser. You can also set your browser to decline or accept all cookies. However, you must accept cookies if you need to access website pages that enable you to use your confidential account information. These cookies are essential for site administration and security. Click here to learn more about setting your cookie preferences.
Ads That Link to Our Website
We hire other companies to place banner ads on other websites and to perform tracking and reporting activities ("third-party advertisement servers"). They do not collect personally identifiable information in doing this work for us, and we do not give any personally identifiable information to them.
Third-party advertisement servers are subject to their own privacy policies. If you would like more information about the privacy policies of these third-party advertisement servers, including information on how to opt out of their tracking methods, please click here to visit the Network Advertising Initiative website.
Third-party advertisement servers are subject to their own privacy policies. If you would like more information about the privacy policies of these third-party advertisement servers, including information on how to opt out of their tracking methods, please click here to visit the Network Advertising Initiative website.
Children under 18
We do not knowingly solicit data online from or market online to children under the age of 18.
Choosing How We Market to You
How to Opt out of E-mail Marketing Offers
To opt out of receiving e-mail offers or newsletters from Amexnetwork.co.uk, click here. All e-mail offers and e-mail newsletters sent to you by us provide instructions on how to opt out of receiving future offers or newsletters. These instructions are located at the bottom of the e-mail message. You may receive separate newsletters pertaining to different products and services from the issuer of your American Express-branded card. In that case, you must reply to and decline the newsletters individually. If you opt out, we will still send you e-mail with service updates as well as other important information related to Amexnetwork.co.uk's online products or services for which you have signed up.
Opt out Choices When Opting out from the Issuer of Your American Express-Branded Card
If you are enrolled in one or more personal financial products from the issuer of your American Express-branded card, please call the Customer Service number provided by your issuer.
How We Safeguard Information
How We Safeguard Information
Site Security Features
SSL Technology and how you benefit from it
We realize how important security is to you, so we've taken a number of steps to enhance the protection of personal or confidential information sent to or from our site over the internet. This includes Card and other account information. First, we require that a "secure session" be established, using Secure Socket Layer (SSL) Technology. This is done anytime you supply or access personal or confidential information in one of our secure online areas.
SSL Technology creates a private conversation that only your computer and our site can understand. The SSL Technology encodes information as it is being sent over the internet between your computer and our site, helping to ensure that the transmitted information remains confidential.
The use of SSL requires two components: an SSL-compatible browser and a web server to perform the "key-exchange" that establishes a secure connection to Amexnetwork.co.uk web server systems.
The technological requirements needed to benefit from SSL Technology are:
User ID and Password
Some areas of our site may require the use of a User ID and Password as an additional security measure that helps protect your confidential information. This allows us to verify who you are, thereby allowing you access to your account information, and preventing unauthorized access.
When you have finished using a secure area of Online Services on our site, make sure you always click on the red "Exit Secure Area" or "Log Out" link which appears on the left-hand side of every secure page. When you click on it, you will be given the option to end your secure session. No further secure transactions can be conducted without re-entering your User ID and Password.
You should be aware that browser software often "caches" a page as you look at it, meaning that some pages are saved in your computer's temporary memory. Therefore, you may find that clicking on your "Back" button shows you a saved version of a previously viewed page. Caching in no way affects the security of your confidential User ID or Password. If you use a computer in a public place to access your account information, simply quit/exit the browser software before leaving to minimize the possibility of anyone else viewing your confidential information.
We realize how important security is to you, so we've taken a number of steps to enhance the protection of personal or confidential information sent to or from our site over the internet. This includes Card and other account information. First, we require that a "secure session" be established, using Secure Socket Layer (SSL) Technology. This is done anytime you supply or access personal or confidential information in one of our secure online areas.
SSL Technology creates a private conversation that only your computer and our site can understand. The SSL Technology encodes information as it is being sent over the internet between your computer and our site, helping to ensure that the transmitted information remains confidential.
The use of SSL requires two components: an SSL-compatible browser and a web server to perform the "key-exchange" that establishes a secure connection to Amexnetwork.co.uk web server systems.
The technological requirements needed to benefit from SSL Technology are:
- A Compliant Browser
In order to securely access your personal information via the internet, you will need a browser with SSL capabilities. We recommend you use the latest browser versions available to ensure you have a browser with SSL capabilities. Examples of SSL browsers include Netscape 2.0 and above, Microsoft Internet Explorer 2.0 and above, and the web browser for America Online version 3.0 for Windows and above. (Note that some older versions of browsers will not support SSL sessions and some older versions of browsers are not JavaScript-enabled, which means that you may not be able to view all the features on the website.) If you don't already have a JavaScript-enabled browser with SSL capabilities, you can download an SSL and JavaScript-enabled browser from any of the links below. - A Compliant Internet Service Provider
Nearly all Internet Service Providers (ISPs) automatically enable the SSL session described above. If you use your company's internal connection to access the internet and you find you cannot access the secure pages on our site with an SSL browser described above, your company may be blocking access via a "firewall." Please speak to your firm's internet access systems administrator for further details on your network's internet access. - Enabled Cookies
You also must have enabled cookies on your browser in order to access confidential information. If you have chosen to disable cookies on your browser, you will not be able to access confidential information.
User ID and Password
Some areas of our site may require the use of a User ID and Password as an additional security measure that helps protect your confidential information. This allows us to verify who you are, thereby allowing you access to your account information, and preventing unauthorized access.
When you have finished using a secure area of Online Services on our site, make sure you always click on the red "Exit Secure Area" or "Log Out" link which appears on the left-hand side of every secure page. When you click on it, you will be given the option to end your secure session. No further secure transactions can be conducted without re-entering your User ID and Password.
You should be aware that browser software often "caches" a page as you look at it, meaning that some pages are saved in your computer's temporary memory. Therefore, you may find that clicking on your "Back" button shows you a saved version of a previously viewed page. Caching in no way affects the security of your confidential User ID or Password. If you use a computer in a public place to access your account information, simply quit/exit the browser software before leaving to minimize the possibility of anyone else viewing your confidential information.
Selected Business Partners
In order to bring you the many online products and services offered on Amexnetwork.co.uk, we work with carefully selected vendors and business partners. If we have to share any information with these companies in order to provide a product or service to you, we first conduct a careful evaluation of their information and security systems and practices, and require administrative, technical, and physical safeguards to ensure the security and confidentiality of holders of American Express-branded cards. At any time, we may audit our partners and vendors to verify the continued security of their systems and practices.
Linking to Other Internet Sites
You should be aware that other internet sites that you link to from the website or Amexnetwork.co.uk e-mail may contain privacy provisions that differ from the provisions of our Privacy Statement. To ensure your privacy is protected, we recommend that you review the privacy statements of other internet sites you visit.
How You Can Access and Change Information
There are two ways in which you may be able to make changes to information you have provided on this website: changes to data you have provided to us when registering for an online service account, and changes to your e-mail marketing preferences.
Depending on the online service for which you have enrolled, you may be able to make changes to certain personal information. In order to update your personal information, log in to access that online service.
You may update your e-mail marketing preferences about e-mail offers and newsletters from our site, including messages about our business partners' products. Click here to make any changes to your e-mail marketing preferences.
Depending on the online service for which you have enrolled, you may be able to make changes to certain personal information. In order to update your personal information, log in to access that online service.
You may update your e-mail marketing preferences about e-mail offers and newsletters from our site, including messages about our business partners' products. Click here to make any changes to your e-mail marketing preferences.
Customer Privacy Principles
For information about how the issuer of your American Express-branded card collects and uses your information, please contact the issuer at the number on the back of your Card.